Hello,I have several Filters who should Auto-Assign to Teams ore Agents. The Problem: it doesnt work. The Tickets are always assigned to default department.Example Rule:Execution Order Stop processing further on match: NoStatus: EnableTarget Channel: EmailsFilter Rules:Ticket / Issues Summary - ContainsFilter Action:Auto-assign To: Name of AgentAnybody who can help?2nd Issue: Alert Emails are send to whole Team or not at all! I know the filters at Settings\Alerts and Notices\But they also want work for me :(My target is that only assigned agents recieve alerts about new tickets, attached a screenshot of settings.

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in the filter actions section, there is a department entry there, are you setting the correct/any department there? or leaving that on default. alert emails, are you on about new ticket alert, or ticket assignment alert?for new ticket alert, i don't think there's much you can do unless you make the team members match the department members.assuming your trying to auto-assign everything, use the ticket assignment alert instead, assigned agent/team should do what you want.assuming you're the admin, you might want to leave yourself enabled (admin email) on the new ticket alert, at least for a while, just in case tickets make it through the system without being assigned, at least someone will know about it and can see them in the ticket list.

The Department is empty. Should this been selected?iam on new ticket alert.assigned agent/team doesnt do what i want, thats the problem. Or Is it neccessary to work with departments? 

4 months later

can be closed.Solved by collecting experience with the system :)

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