I can't find anything that would tie a FAQ Category or an individual FAQ to a specific Department, Team, or Group -- other than possibly whatever the author is part of (I doubt that's it).By "agents", do you mean "staff members"?Jack

Now I'm more confused.  I was hoping to give our users a link to our "Public" FAQ section, but it also requires a login.  Our users do not have logins because they only interact via email.  Is there a public URL to access the "Public" FAQ sections?Jack

Now I get confused too

Okay, let me summarize it:

- Internal FAQ: Every agent / staff member can access them when they have access to the staff/agent panel

- Public FAQ: Every end user can access them (regardless of the fact if they are signed in or not)

Michael

Michael,That's as I would have expected--but when not logged in, I can't get past the osTicket home page without a login.  If I use the url to go directly to the public FAQ, it just gives me the login page.It's well past quitting time in Memphis, TN (USA). I'll look for an answer on Monday! :) Have a great weekend.Thanks.Jack

Bumping this one...I can't get past the osTicket home page without a login.  If I use the url to go directly to the public FAQ, it just gives me the login page.

Has anyone found an answer to this question?Thanks.Jack

Thanks!Jack

Thanks, this works now!

No, it doesn't. Please don't hijack topics.looks to work perfectly fine to me, from the client side, the knowledgebase menu item is only displayed once a category AND a FAQ article exists, and is made public.

if there is a public category AND a public faq, then a url pointing directly to that faq will work, if there are no public faqs, or there are public faqs, but no public categories, the url pointing directly to the faq will be redirected to the client landing page.  

this works for me without the client being forced to login. (using version 1.9.4)

I have a public category, with two public FAQs (see screenshot).  The URL for both FAQs contains /scp and sends them to the login screen.  I am using 1.9.3, but I don't think this feature changed with 1.9.4.Jack

I hate this Vanilla forum. Attachments are really temperamental. It said "Uploading", and the thumbnail even appeared. Trying the attachment again.

Trying a third time to attach a screenshot.  I see. AFTER uploading the image, you have to click a small link at the bottom of the thumbnail to "insert image".  Go figure.

And for what it's worth, the URL for the "Login Issues" FAQ is:http:/osticket/scp/faq.php?id=16I want to believe there's a public URL for the same FAQ item, but I don't know where to find it.Jack

Ah, I found it!  If I go to the http:/osticket I see there's a link to the knowledgebase and the FAQ section there.  The same FAQ topic is accessible at http:/osticket/kb/faq.php?id=16We didn't find this, because NOBODY accesses our osTicket via the web, other than the support team, who all enter through the scp.Mods, feel free to close this one.Thanks.Jack