Can I send from a different email address?

Julia

Hi, I've set up osTicket and able to receive and send emails successfully. However, I noticed when I reply to customers, the sent email address is always support@domain.com Can I send from a different email address? For example, if customers send email to abc@domain.com, I want to be able to reply to this email from abc@domain.comThanks.Julia

Chefkeks

Hi Julia,you can define the out-going email address per department. Just look at: Admin Panel -> Agents -> Departments -> Select a department to see the settings of it -> Outgoing Email -> In the dropdown list now select either the system default mail (support@domain.com) or one of the other mail addresses that you configured, e.g. abc@domain.com.GreetingsMichael

Julia

Thanks Michael!

Chefkeks

Very welcome :)