Merge Mod? Forwarded Email Function?

Jazz

Hi there,thanks for your great work! I just installed 1.9.4.Is there a function to merge tickets. Sometimes User sends multiple tickets for the same issue.Another thing is, a user sends an agent a direct email. The agent forward the email to the ticket email address.Is there a funtion to assign the ticket not the agent, but the original user?Thanks a lot !Jazz

ntozier

Q: Is there a function to merge tickets.A: Not at this time.Q: Is there a funtion to assign the ticket not the agent, but the original user?A: Tickets are not "assigned" to Users. They can be assigned to staff. I think what you mean is is there a way to change the ticket OWNERSHIP to the user, and the answer is yes.1. click on the ticket2. up at the top click on the currnet owner (upper right)3. click the "change user" button.4. Search for the person to change it to, click continue.

Jazz

Hi,thanks for your answer.I know the manual way to change ticket ownershipt, but I meant an automatically way :)

ntozier

Q: I know the manual way to change ticket ownershipt, but I meant an automatically wayA: Open the ticket as the user that should own it in the first place?

thomb

Are there plans to incorporate the merge feature into future releases?

ntozier

@[deleted] please do not hijack other peoples threads.

JRogers

@[deleted] please do not hijack other peoples threads.

Sorry, but I think this question would be of interest to the original poster, and is definitely relevant to his first question (assuming it was a question, since it had no "?").@[deleted] & & @[deleted] -The merge feature has been suggested, but I don't know if it went anywhere.Jack