Q: Does the latest version of osTicket allow responding, closing, and assigning tickets via email?A: Staff can respond via ui or email. Replying via email logs the response as an internal note, and does not generate an alert to the client. Clients can respond via ui or email. Client responses update the ticket and generate an alert if you have it turned on.The only way to close a ticket is via the ui.The only way to assign a ticket (unless you automate it via ticket filters) is via the ui.Do you know the name of the mod that you are running? (title of thread) We aren't in the business of deleting things here so chances are the thread still exists but since the forums were upgraded it was either lost in the migration or the old url just doesn't for for it anymore.