Hi, I've been trying to find whether or not a general staff member or even manager level staff can view and/or reopen tickets that they have closed?

Anyone that has access to a ticket can reopen it.The opener (aka owner) can also re-open their ticket by replying to the emails.

Thanks, but I should probably have been more specific. The user cannot see the closed tickets in their staff panel and I have to reopen them if needed. No tickets that they have closed show up in the list in other words.Thanks, Mark

Users can always see their tickets even if they are closed.  Users are not staff.  Users do not have access to the Staff panel.The only time a STAFF cannot see a ticket is if they no longer have access to it (due to closing it and it not being in a department that they have access to).

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