- Edited
At the bottom of each email to ticketed clients, the following message appears:We hope this response has sufficiently answered your
questions. If not, please do not send another email. Instead, reply to this
email or login to your account for a complete archive
of all your support requests and responses.
I would like to change this message because I don't want my clients emailing in. I'd prefer they login for any response. My clients continually send new emails and start new tickets when they should be replying to the current ticket...and it's quite annoying.