Howdy!

I'd love to see a demo. Does anyone know if one is available?

1.7

I'd also love to watch a live demo and know the estimate release date :)

Upgrade to 1.7 RC2

Hi There,

I am about to upgrade the awesome os ticket to the latest (beta) release 1.7 RC2... When will the demo be available, and when will the true release become available?

Please also let me know what the main feature difference is between version 1.6 and version 1.7 - I can't seem to find that online. Can anyone please post a link?

Thanks very much.

You guys are awesome, can we now use 1.7 in production or you suggest with 1.6 as there might be some bugs...

but, dammm this soft is awesome,,, simple elegant and amazing.

Internationalization and localization i18n

I really miss the translation. I thought we are waiting for 1.7 because of multi-language interface option.

Regards

update: looks good https://github.com/osTicket/osTicket-1.7/pull/288(https://github.com/osTicket/osTicket-1.7/pull/288)

Will it be possible to prevent duplicate posts of updates or new tickets on page refresh? I know the page warns a user, but we all know how users are!

It's a huge issue on our ticketing system, especially after they first create the issue and refresh it every 5 minutes expecting an update; it floods us.

Thanks for the updates by the way, awesome stuff!

merge ticket

Please add official merge and split ticket functionality.

1. end-users/customers always file a new ticket rather than reply to existing tickets, no matter how much you try to train them

2. contrary to above, rather than file a new ticket, in the situation of the literal need to create a new ticket, customers will respond to an unrelated ticket.

My experience with most ticketing systems has been plagued with this kind of issue and so to have Split and Merge features would be wonderful. Split would allow you to take part of a ticket and place it's contents into another ticket, whereas merge is a way to combine tickets so that duplicates can be managed easier

Great software and 1.7 looks great to, I use this software in combination with asterisk pbx, auto creating tickets on incomming calls and assigning the tickets to the receptionist that answerd the call, we have an answering service for multiple companies and it works perfect for us!

i am now customizing 1.7 so i can upgrade the system, i have an issue when creating staff members they can't login if they are not admin. the page keeps asking for authentication, however in the admin panel you can see last login time.

installing new vs. upgrading while keeping same database

Hi Peter,

i set up version v1.6 a year ago. my site is not active yet, so i was thinking if i could install as if i don't have a previous version, and do the following:

step 1. rename the current database temporarily

step 2. install new version (i will assume it will create a database)

step 3. after installed, delete new database that was created by new version

step 4. rename back the previous database

ready!?

1. will it work?

2. i need to provide same FAQ in different languages. do i have to install one version for each language? (each in a different folder)

thank you

Missing functions from 1.6 branch?

Hi guys,

we are long term users of osTicket and we are very satisfied with it. Today, we've upgraded to 1.7RC2 and I like new layout / functions. However, I miss few function, that were in 1.6. Did I something wrong, or those functions are not there (yet)?

- Ban email & delete ticket from ticket detail - in 1.6 when spam ticket was created (usually happens with tickets, that we got by email) there was button / action to delete ticket or/and ban all tickets, that will come from same email. I didn't find this function in 1.7. Is there a way to delete ticket or ban email from detail view? It would be very useful.

- Default order of tickets - if I understand correctly, default order of tickets is "oldest first". I was used to use "newest first" ordering in 1.6. I can change ordering with click on Date field, but this setting is not permanent - osTicket don't remember this when coming to open tickets again.

Anyway, that you for your work!

Jindrich

Any news on stable version or a new RC?

yaqwer

Image Separator

Hi! Really need your help.

I'm trying to add an image separator between "New Ticket" and "Opened Ticket " on page ../scp/tickets.php

Used the "echo". Used a "div". But no results.

Here's the code:

$nav->setTabActive('tickets');

if($thisstaff->canCreateTickets()) {

$nav->addSubMenu(array('desc'=>'Новая Заявка',

'href'=>'tickets.php?a=open',

'iconclass'=>'newTicket'),

($_REQUEST=='open'));

Hi! Really need your help.

I'm trying to add an image separator between "New Ticket" and "Opened Ticket " on page ../scp/tickets.php

Used the "echo". Used a "div". But no results.

I used 2 background. And it works!

Hi Peter, i am reading through the instructions to install and you mention a term i never heard of...."to clone the public repository."

i am not a pro. would it mean to simple ftp the files without any .exe installer?

Hi there,

I have noticed the following (what I believe to be) bugs in a clean install of RC2.

Even when no attachment is submitted to a ticket, the staff sees the following: "File upload error - Invalid file type for"

In "Alerts and notices", I cannot select the radio button 'Department Members' under 'Overdue Ticket Alert'.

Hello,

I have a feedback that is based on comparison with Hesk support free features and I found that some features there are important but not included in ostickets like suggestion of related knowledgebase articles before final ticket submission.

Another thing, we need user account or registration to be optional (required or not required for users) instead of ticket ID/email used for login, so that each user find the tickets under his account.

If the user by mistake press back button while s/he is writing the ticket, s/he will lose all of what s/he wrote, in other modules, this doesn't happen where user press forward and find what he wrote.

Last thing, it would be a great idea to view the sender IP and/or country flag/name for each ticket.

Can we consider this in the next version 1.7?

I hope yes.

Thank you