[MOD] Export Ticket as PDF

realn3rd

Hi,

I've created a mod which allows you to export tickets as PDF.

You need to do this simple modifications on your system:

Open /include/staff/viewticket.inc.php

Find:

Ticket #<?=$ticket->getExtId()?> <a href="tickets.php?id=<?=$id?>

...

Add the following Code:

  <a href="pdf.php?id=<?=$id?>" title="PDF Download" target="_blank"><span style="background-image(images/icons/pdf.png); padding-left;"> </a> </span>

(Download) and unzip the attachment, upload the files from the attachment to your server, ready!

It should look like on my screenshoot. The language on my screenshot is german, but it doesn't matter. The mod contains german & english comments.

equisde

Hello,

I´m getting this error when i click on PDF icon

FPDF error: Some data has already been output, can't send PDF file (output started at C:\AppServ\www\support\scp\pdf.php)

realn3rd

Hey,

I've only tested this mod on a Linux server. I do not know if it works on a Windows server.

equisde

Ok, thanks for your reply :)

enannos

file missing?

Hello realn3rd,

did you maybe forget the "pdf-inhalt.php" file?Because I am getting this error on the logs:

PHP Warning: include(pdf-inhalt.php): failed to open stream: No such file or directory in XXXXXX/include/staff/pdf.inc.php on line 44, referer: XXXXXX/scp/tickets.php?id=XXX

PHP Warning: include(): Failed opening 'pdf-inhalt.php' for inclusion (include_path='./:/XXXXXXXX/include/:/var/www/support/include/pear/') in /XXXXXXXX/include/staff/pdf.inc.php on line 44, referer: http://XXXXXXXX/scp/tickets.php?id=XXX(http://XXXXXXXX/scp/tickets.php?id=XXX)

realn3rd

Hey,

no it's not longer requiered. I had it removed from the files and reuploaded.

enannos

Thanks for the reply,

I am using 1.6ST version ,I did exactly what you've written,but I am still getting these errors and a blank screen when I request a pdf export.

Any idea why?

realn3rd

I'm sorry for that. But i can't find any error on my system.

Which PHP-Version do you use?

enannos

Danke!! :)

Hello realn3rd,

the latest file solved my problems.

The pdf is generated without problems.

Thank you very much!! :) :)

p.s: for the history,I am using php 5.3.5

realn3rd

Oh, nice! ;)

TheAudioPimp

Im getting errors:

FPDF error: Some data has already been output, can't send PDF file (output started at /home/public_html/support/include/staff/pdf.inc.php)

TheAudioPimp

Is it because some of the code is in a different language ?

$name="Name: ".$ticket->getName();

$mail="E-Mail: ".$ticket->getEmail();

$betreff="Subject: ".$ticket->getSubject();

$datum="Date: ".$ticket->getCreateDate();

$nachricht_roh=$msg_row;

$nachricht = str_replace("\n\r", "$pdf->Ln", $nachricht_roh);

$nachricht = str_replace('„', '"', $nachricht_roh);

$nachricht = str_replace('•', '-->', $nachricht_roh);

$nachricht = str_replace('€', ' Euro', $nachricht_roh);

$nachricht = str_replace('„', '"', $nachricht_roh);

realn3rd

It's german but I don't know if it cause errors on some systems.

TheAudioPimp

Looks like it is causing issues, probably the variables, as they dont look familiar...

realn3rd

Hm, you can try to change it. Maybe the €-symbol is a problem an...?!

TheAudioPimp

Can this be converted to english as per original OSTICKET, i think this is the problem section:

$name="Name: ".$ticket->getName();

$mail="E-Mail: ".$ticket->getEmail();

$betreff="Subject: ".$ticket->getSubject();

$datum="Date: ".$ticket->getCreateDate();

$nachricht_roh=$msg_row;

$nachricht = str_replace("\n\r", "$pdf->Ln", $nachricht_roh);

$nachricht = str_replace('„', '"', $nachricht_roh);

$nachricht = str_replace('•', '-->', $nachricht_roh);

$nachricht = str_replace('€', ' Euro', $nachricht_roh);

$nachricht = str_replace('„', '"', $nachricht_roh);

realn3rd

Yes, you can. The str_replace-functions can be removed completly. It's an optional feature...

The code looks now like:

$name="Name: ".$ticket->getName();

$mail="E-Mail: ".$ticket->getEmail();

$betreff="Subject: ".$ticket->getSubject();

$datum="Date: ".$ticket->getCreateDate();

$nachricht=$msg_row;

TheAudioPimp

Nope still erroring looks like line 11 which is the PHP statement...?

Any Clues ?

realn3rd

No, I'm sorry :(

TheAudioPimp

@ enannos

how did you get your working, or is your German as well ?