How to Add a collaborator Client Side

shopyan

Hello.How to add a collaborator client side when client open new ticket ?Thanks

Chefkeks

Q: Is it possible to add a collaborator when a ticket is created via the web interface (client side)?A: NO, currently adding a collaborator from the users portal is not possible.Q: Is it possible to add a collaborator when a ticket is created via an email to the ticket system?A: YES, adding a collaborator by an emailed ticket is possible. Just add the collaborator(s) to the CC field of the email.

shopyan

Q: Is it possible to add a collaborator when a ticket is created via the web interface (client side)?

A: NO, currently adding a collaborator from the users portal is not possible.

Q: Is it possible to add a collaborator when a ticket is created via an email to the ticket system?

A: YES, adding a collaborator by an emailed ticket is possible. Just add the collaborator(s) to the CC field of the email.

Why, No Possible ?

Chefkeks

Because the developers did not yet implement that feature ;)

warry

may i know..what mean by created new ticket via an email?

ntozier

@[deleted] this thread is from 2014, if you have a question please start your own thread.He means:Send an email to a specific email addresss (which osTicket is configured to get email from), run cron, osTicket picks up the email and makes it into a ticket.Closing ancient thread.