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Hello.How to add a collaborator client side when client open new ticket ?Thanks
How to Add a collaborator Client Side
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Q: Is it possible to add a collaborator when a ticket is created via the web interface (client side)?A: NO, currently adding a collaborator from the users portal is not possible.Q: Is it possible to add a collaborator when a ticket is created via an email to the ticket system?A: YES, adding a collaborator by an emailed ticket is possible. Just add the collaborator(s) to the CC field of the email.
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Q: Is it possible to add a collaborator when a ticket is created via the web interface (client side)?
A: NO, currently adding a collaborator from the users portal is not possible.
Q: Is it possible to add a collaborator when a ticket is created via an email to the ticket system?
A: YES, adding a collaborator by an emailed ticket is possible. Just add the collaborator(s) to the CC field of the email.
Why, No Possible ?
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Because the developers did not yet implement that feature ;)
2 years later
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may i know..what mean by created new ticket via an email?
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@[deleted] this thread is from 2014, if you have a question please start your own thread.He means:Send an email to a specific email addresss (which osTicket is configured to get email from), run cron, osTicket picks up the email and makes it into a ticket.Closing ancient thread.