@tvts
I can say that v2.0 development has already been started and we are making good progress. The Roadmap (as I've mentioned in many other threads) is more of a placeholder for now until we can update it with more things in the near future. Just because it doesn't look like we are doing anything doesn't mean we aren't (we are extremely busy with developing v2.0 and updating legacy versions). 😉
Note:
Features like multiple organizations, etc. will come after v2.0 is released and stable. The goal of v2.0 is to rewrite the entire front end and backend (full codebase rewrite) and copy the existing functionality of legacy osTicket. Once we have everything working with the new codebase we will then be adding new features, etc.
Cheers.