ME NOT WORK IN THAT FORM THAT CAN CHANGE CODE FOR MANDATORY FIELD

I deleted your duplicate post.  Please stop yelling at the person that is trying to assist you.

14 days later

Isn't using the new treecombo from easyui defeating the purpose of having 2 containers so you don't have a long list of help topics? I understand that now its a cleaner look but you would still have to create Access Requests, Application issues, etc... for each Software you want it to pertain to? Wouldn't having a container and sub container be better so you can list the names of the applications as the main container and for the sub container list the type of issue they are? 

6 months later

Hey I have put in this mod to my OSticket system. The selection works great but when you click on submit ticket it gives me a 500 internal server error everytime. Looks like something on the **websitename**/open.php is the issue. Has anyone else run into this issue?Thanks, 

18 days later

Just to thank Suntas and all others that modified the 3 files. Until we have multiple languages, I'm using it to have topics for Portuguese/English, etc., and then subtopics for each issue and language. Great, great solution :)

7 days later

Well the first version of Suntas works good, and is like I want. But disabled and private topics also appear. Anyone knows how to avoid that? Looked at the modified files but couldn't find out.

static function getHelpTopicsTicket($publicOnly=false, $disabled=false) {global $cfg;static $topics, $names;/*custom var*/$niveles = array();if (!$names) {$sql = 'SELECT topic_id, topic_pid, ispublic, isactive, topic FROM '.TOPIC_TABLE. ' WHERE ispublic=1 AND isactive=1 ORDER BY `sort`';$res = db_query($sql);For those interested, from the first mod of Suntas I made this change on class.topic.php:I added the yellow part to the code. I don't use registered users (for now) but a guest can't view private or disabled topics. An agent can open a ticket, view private topics, but no disabled. So, I think is working as expected. Going to do further tests and testing with registered users. The multiple combobox is for me the best way of seeing it, and it would be great to have on 1.10!

4 months later

I feel like I'm asking a stupid question, but how do I actually create the tree from the admin panel? I've been playing with this mod for about 3 or 4 hours now, and I just can't figure it out. I feel like I'm missing something obvious. Thank you!I should point out I installed this on osTicket 1.9.12. Hopefully that's not the issue.

You know what? I'm barking up the wrong tree here. What I want is to be able to create a custom field that can allow the user to select from a tree. I'll keep looking. Thanks!

2 months later

I've submitted a pull for this in 1.10: https://github.com/osTicket/osTicket/pull/3250I've cleaned it up a bit as well.

5 months later

Sir ,After  customization of  help topic for parent and child combo box(multiple level) .The login screen for client is not visible and  submission of the ticket is not possible .Currently using version v 1.10 of osticket Kindly help

2 months later

Hello there, can anyone please tell me how to use this customization in version osTicket-v1.10 thank you 

6 months later

Hi everyone, I have question. How to show sub topics while click parent topic?

This tutorial only show sub topics if click +, not click parent topic.

Thankyou

2 months later

pradeep1987oct22 December 2016 edited December 2016 FlagSir ,After  customization of  help topic for parent and child combo box(multiple level) .The login screen for client is not visible and  submission of the ticket is not possible .Currently using version v 1.10 of osticket Kindly help+1 please help same happened to me with 1.10.1

3 months later

Good evening to all.I am trying to perform the following:When I open a new ticket I have an entry that is labeled - "Locations"Inside locations I have a whole bunch of countries listed and I want to be ale to select "X" Country and then next to it select a "City" of that country.Is this possile?ThxEli

5 months later

Hi sosamv ,I have replaced those three file and restart the httpd & mysqld service after that i am not able to login to admin panel. Its showing below error also client not able to login & view the page correctly. HTTP 500 error

That’s odd... the website can’t display this pageCan you please provide me the correct files 

a year later

can i have a modification for osticket v1.8 ?