We've been testing OSTicket in our school with our administration department and it's worked brilliantly. We've decided to expand it to be used by all departments that require a helpdesk. The problem we have is that I had the administration department setup so that only the department manager received notification of new tickets, to which she then assigned to department members. Now I want to setup the helpdesk for the IT department but I want us all to receive the new ticket notifications.
I've tried various ways of separating these off but I just can't this to work. If I go to the department page, and under Alerts & Notices, if I change this option, it reverts back to "Department & Group members", no matter what I choose. Not sure if this could work if I could change it?