hi guys, in ostickets 1.8 how i can reload a list of tens of clinets so when the staff is creating a new ticket it will auto complete for them easily the client information, i have a list of all clinets, but seems i can't add them as a batch, other that filling the popup form that comes up when first creating a new ticket from staff panel... any idea?
I believe that the import feature was introduced in 1.9.x.
hi again, problem is i've made a lot of tiny changes stuff in my version 1.8 and already we have some good number of tickets (mostly used for internal use) and feeling this will make me start over, do you think it will be easy to migrate?
If you are already running 1.8 just upgrade. It shouldn't be a problem.(make a back up just in case)
hi again, and thanks for your reply, i don't know why your forum doesn't send notification so i know somebody replied!okay, i will make the upgrade as per your instructions, however few small Qs1- can i upgrade from 1.8.2 directly to 1.9.3? or i have to do some steps first?-> i found this is it valid for my case?http://osticket.com/wiki/Upgrade_and_migration2- i had problem with statistics, i read a lot and tried a lot of things, but lines and number of tickets in each department or topic are wrong, will the latest upgrade do the needful?3- for the interface to deal with clients and add them to the system from its own interface, is there a demo to see how this function is working?thanks a lot in advancedMike
1. Yes you can.2. I'm not real sure what you are asking.3. Not really no. But you could sign up for a trail account over at supportsystems.com and take a look.
In addition to @[deleted] post, here the correct address from answer 3: http://supportsystem.com/And about question number 2: The statistics are really need to be overhauled and that have been mentioned several times at the forum and I'm pretty sure the developers also know that, but I also think that's something that takes some time to do, so for now you have to live with the statistics as they are or mod them yourself or create your own script to get some nice statistics from the data of the osTicket mysql database.
thanks guys ntozier and chefkeks@[deleted], what you man by overhauled? i can't understand why this is too much complicated? i see my statistics are really mess, the whole idea is to create statistics so why this is so complicated!? why there is not good tutorial or root cause of this behavior? i am sure it is working fine for others or for those who have their own way to fix it... moreover, i am sure developers can help in this issue one tutorial and they will solve many peoples issues
It means that the statistics are outdated and need a refresh, so that the data of the statistics make more sense. I guess it's not so complicated, but there are several other things that comes first, before a refresh / redesign of the stats since these other things are more important, e.g. multi-language support for the vast of osTicket users. Btw. at my company the stats of osTicket we don't use at all since there are other, more important stats that are used compared to one of the osTicket system. Since I am not part of the developer team nor have any insights when it's planned to update / refresh the stats I can't tell you how much time it will take and when it will come - so you will have to live with the current dashboard / stats as it is or modify it or create your own stats by creating a script that takes the plain data from the osTicket mysql database to generate the stats you need.
hmmmm seems weired, problem that i have some departments say 10 and some of them do not have any tickets, but shows like they have 1 and 2 tickets.. they don't show these tickets even if filtered by those departments say nothing found, but in the dashboard > statistics says 1 opened 1 assigned 1 reopened..etc but nothing really in that department! stupid huh!? or i am missing something?
You are probably not going to get a more meaningful answer than you have already received.
thank you anyway
