I'm fairly new to osTicket - Switched from HESK a few days ago.This is my first serious installation of ofTicket which I intent to use for the coming years.So far so good...The API for osTicket is really handy, but I had to modify it slightly to make the IP validation obsolete - The way I implemented it requires a single API key to work on hundreds if not thousands sites all over the net. (Yep - I embedded a support form in my product!)Seeing that fixing this "issue" took me about 5 minutes and a change in 2 or 3 lines in the api file on the receiving end I'd imagine it would be very easy to make the IP validation optional as an official option.A simple checkbox "Validate IP on submission" or something would do the trick.If this, for whatever reason, opens up a security thing - Add a salt or 2nd hash to it.Similarly to what Pushover (www.pushover.net) does with their API. Which again - seems easy to implement and could be optional.

Lets hope so :)