Hi everyone, We've been using the OSTicket program for years here at Atomic Computers and decided that it was a shame not to have a mobile app for it.  Our techs are out in the field often and find it cumbersome to log in through the browser on their phones to check on tickets or get credentials from a ticket. Because we had the need to have a quick way to be notified and review tickets, we went ahead and created an iPhone app (currently working on Android), since that's what the majority of us use here, called eTicket.  We've been using the app for a couple months now and have decided to release the app on the iTunes app store. The app has push notification, which is great to know when someone replies to a ticket or to let you know when you've been assigned a ticket.  You can turn the different alerts on and off using the settings.  And the app has all the functionality we use on a daily basis. The app is easy to set up.  You simply put in your username and password, and the URL of your installation to OSTicket.  Of course, there are API files that need to be placed within your hosted install.  The API files create a SOAP server that allows the phones to communicate with your installation.  That is also where you would put your integration ID to receive push notifications.  You can find the files at osticketapp.com under “Downloads”. The SOAP API files would be placed under the API folder within your install.  If you do not want push notifications, that's all you have to do.  If you do want push notifications, you just simply edit one value in one file.  Then you would also need to replace your ticket class file with the appropriate file from the files we provide.  After that you will be set to receive push notifications.If you need assistance with the installation or configuration of the API and push notifications we can help, just email us at support@atomicx.com Obviously, we are looking for feedback.  We would like to give away free apps to users in exchange for that feedback.  You can view more information about the app at http://osticketapp.com or view the app in the iTunes store at https://itunes.apple.com/us/app/eticket/id888871509?mt=8 .  Just contact us if you are interested in a free copy. Thank you,The Atomic Computers team

Will replacing the "class.ticket.php" change anything for desktop/PC users? 

Hi Raj,

I know we've already talked in email, but just in case someone else also wonders, the only change made to the class.ticket.php is adding a reference to the function script in the API files at the top of the file, then adding in calls to push messages through the API to send the push messages to the phones (when applicable). You can use the app without replacing this file, but you would not receive push notifications.

If you have any other questions just let me know.

Thanks,

James

Hi James,When setting up the iPhone app i get a warning: Invalid phone ID and cannot proceed after that :-(I have an iPhone 4S with iOS 7.Regards, Eric

Hi Eric,Is this the same Eric that emailed too?  If so, it seems to be an issue where your site is actually redirecting to an older site you used to host (as per our conversation).  If this can be resolved, we'll be in business.  I can connect remotely and help you if you'd like, just let me know.Thanks,James

I've just updated our API files so that other countries can use our app.  We had an issue with someone from Germany downloading the app and having it crash on them.  It was due to the character encoding.  No app changes were made.  This fix should fix anyone from other countries that were having this problem due to special characters.Thanks,James

Hi

I would love to test this app out if the offer still stands

Peter

Hi Peter,It does.  Please just send us an email at support@atomicx.com to receive your free code.Thanks,James

Thanks James,App is working fine so far on our tests :-)Only notification is a badge on the icon. Is it also supposed to show on lockscreen or dropdown?

Take that back. It is working as expected and notifying in all places, lockscreen, dropdown and badge

James,Inline images or attachments do not show on the app. Is that functionality excluded?

James,

Inline images or attachments do not show on the app. Is that functionality excluded?

Hi Raj,That has not yet been included, but will be.  I am hoping to add the attachments in the next revision.Thanks,James

Hi, I'd like to test it as well. I'm looking for a mobile app to integrate with osticket. Can you lend me a demo version? I can give you feedback.

Hi Marco,I'll be sending you a code shortly.Thanks,James

Response has been good.  We've decided to give away additional copies (1 per company) of the iPhone/iPad app.  If you are interested, please contact us at support@atomicx.com .Thanks to everyone who has given your feedback so far.  Please keep it coming.  We are creating a bug-fix list and will be releasing an update after receiving more feedback and correct the bug list.We have already received feedback about creating a multi-lingual version of the OSTicket eTicket mobile app.  Is this something that some of you would be interested in?We are currently working on the Android version of the OSTicket eTicket app and will create a new thread when complete.Thanks,James

I like this thread, and have been waiting for the android version before I chime in.  But I do not mind testing it on my iPad (still not sure why why company got me an iPad).

Hi ntozier,Thanks for the help in the other thread.  Can you send a message to support@atomicx.com and I will send you a code to get the app for free?Thanks,James

You already did.  :)  Thanks

James,The app looks promising. I have emailed the above referenced asking for a code to review it. I noticed on the site in the downloads section it says that it is compatible with v1.9.1 of osTicket. As the latest is v1.9.2, is this also supported or should I hold off on installation?Thanks,Ryan

Hi Ryan,The app itself is actually good for most any version of OSTicket.  However, I had to update the class.ticket.php file for the version compatibility.  This has been done (just now) and is good to go.Also, for anyone who's downloaded this before, if you are using version 1.9.1 (or 1.9.2), you will want to re-download the API files and replace the class.ticket.php file.  The push notifications for 1.9.1 were all set to notify as if it was a new ticket instead of new, reply, or assigned.Lastly, we have given out all of the free downloads we had (more than how many we were going to, actually), so there will not be any more free downloads at the moment.  We are receiving some good feedback and hope to make the next version even better.  Thanks to everyone who participated.Thanks,James