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HiIt is possible to add a column with the field Help Topics in the SCP?
Show 'Help Topics' in SCP index
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There is no way to do that using the ui at this time.You can do it, but it would require you to have a working knowledge of PHP and HTML to edit the core files yourself. I am moving this thread to Mods and Customizations in case someone else has done this before.
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I'm editing the codes, my intention is to replace the ' assigned to ' for ' help topics '.You understand?PS: Sorry for my English.
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The Solution:Edit include/staff/tickets.inc.phpcirca line 197 locate:$sortOptions=array('date'=>'ticket.created','ID'=>'ticketID','pri'=>'priority_urgency','name'=>'ticket.name','subj'=>'ticket.subject','status'=>'ticket.status','assignee'=>'assigned','staff'=>'staff','dept'=>'dept_name');Add ,'helptopic'=>'helptopic' end linecirca line 352 locate:title="Sort By Subject <?php echo $negorder; ?>">Subject</a></th>On the next line add:<th width="40"> <a <?php echo $helptopic_sort; ?> href="tickets.php?sort=helptopic&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Topic <?php echo $negorder; ?>">Topic</a></th>circa line 443 locate:<?php echo $row?"<span class='Icon file'> </span>":''; ?> </td>On the next lin after add:<td><?php echo (isset($row)) ? $row : ' ';?></td>circa line 466 locate:<td colspan="7">change it to:<td colspan="8">
a month later
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Hi I am from Argentina, I have this same problem. We appreciate if you could help me. I want to add help topics on the main screen scp. I followed these steps but did not work. I attached a screenshot of the result and code my tickets.inc.php. Thank you
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@martindamiani you posted a reply to the solution to you problem posted by the original starter of this thread.
7 years later
I have the same need:
Add a column with the field Help Topics in the SCP.
I have OSTicket v1.14.8.
Thanks.
Do you mean here ?
