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Hi all,I just installed 1.9.1, all works well and emails open tickets. I'd like to do the following:- devices send automatically emails with a specific, fixed device id and a status (up/down)- when device (router or wifi hotspot) is down, it sends a specific text- osticket opens a ticket- when the problem is solved (and tickets worked) and the device is back up, it sends another email with a specific text- osticket closes the tickethow can I customize the mail handler?Thanks all in advanceMarcello