We helpdesk has some IP phone,If user call use,we have to pick up the phone,create the ticket manually.Is there any way to combine IP phone and ticket system? when use call phone,the system will automatically create the ticket number and record the phone number?
Not really no. The only way I can think to do that is if your VOIP phone supports voicemail to email. Then you would simply not answer the phone and let the phone send the email to the ticket system. However you wouldn't likely get proper information about the client.
Yes, my VOIP phone supports voicemail to email, as the service provider is giving good service at very cost effective rates. Currently I am using Email to fax service Alexandria, VA which gives uninterrupted service as well. moderators note: removed external link, and put it back in as a human readable non-link. This looked like a spam post to me. Please use link at your own risk. (ntozier)
