Close when You reply; possible "Change Status" mod
Hi OrbWebs,
First the obvious and built-in: When answering someone, you can click to have the ticket closed when you send off the answer.
I have email piping set up, and if anybody responds on a closed ticket it
reopens itself. Quite painless.
Now, I'm tempted to provide the customer with a "close this ticket" or a
full-on "Change Status" option. I'll let you know if I write that.
Cheers,
Tim