I'm having the same issue, but for me its on the customer portal. every time when a customer submits a ticket it goes to a blank page and just sits there. and heres the bad part, sometimes it wont submit the body (description) of the ticket, just the summary
I've upgraded from 1.8 and it's been smooth. Haven't had any issues at all. Great job on the updates!
Thanks everyone for the feedback. The CSS issue has been addressed - see Jared's comment here. We're looking into the email parsing issue.
I just upgraded from v1.9.0 RC to the stable version and am now getting the following error whenever users send message to osTicket via email. Warning: session_start(): Cannot send session cookie - headers already sent in /home/xxxx/public_html/support_ticket/include/class.ostsession.php on line 62
Interpolat:How did you perform the 1.9-RC to 1.9.0 upgrade? Are there instructions available?
@Interpolat try and remove existing RCfiles (keep ostconfig ofc!) and reupload. sounds like you got multiple files calling for headers (from 1.8 to 1.9 install i don't expirience it so i am assuming a file there didn't get updated).
Where is ostconfig?
Found it. includes/os-config.phpReplaced all files, still issue persists.
in the includes folder.. it holds your DB info always keep that one safe.. backup all files to be extra save (and able to revert) and DB ofc.
Replacing all files did not solve the issue.
This seems related: http://forum.osticket.com/d/discussion//email-error-when-creating-ticket
This thread is becoming a little too much to follow. To help us better track issues, please open up discussions in the forum section.
As a general reminder to folks, if you experience an issue please start your own thread for your problem and/or open a issue report on github. Thank you.
