Hi,I'm upgrading from v.1.7.3 to v1.8.1.2 on Debian Wheezy, Mysql5.5, PHP5.4 I downloaded the latest version & extracted the contents of the zip file into /var/www/osticket and overwrote the existing files, per the upgrade instructions http://osticket.com/wiki/Upgrade_and_migrationie., /var/www/osticket# unzip ../osTicket-v1.8.1.2.zipHowever, I don't see the upgrade wizard when I login to SCP. I've put the site into offline mode, logged out, logged back in per instructions here http://www.tmib.net/how-upgrade-osticket-17st-172Also, per the instructions.. "Once you've overwritten the files, rename config.php to ostconfig.php (config.php is found in root osTicket directory)." --- There is no config.php to be found. However, I do see ost-config.php under /var/www/osticket/include/ and it contains all the DB connection information of our servers. What is the exact location that file needs to be under?Thanks!

the config.php (old name for ost-config.php) should be located in your osTicket/include folder. Yes it contains the DB connection information required for osTicket to function.If you actually over wrote the file with the new ones from the archive logging in should display the upgrader.  If it does not then either you did not over write the files, or you installed the same version taht you were already running.  What does it say the version is when you go to Admin panel -> Settings?

So we downloaded the v1.8.1.2 zip from http://osticket.com/downloads.php and extracted it's contents directly into our original osticket filesystem location (/var/www/osticket).  The zip did not come with an include/ost-config.php, so it did not overwrite ours, BUT it did create an upload & scripts directories with a series of files that came with it  (http://pastebin.com/cS4zfFnD). Here are the files we had originally we had for v.1.7.3 (http://pastebin.com/xHQ8mu1R)FWICT, nothing was actually overwritten bc its contents did not have anything to overwrite.  IOW, it only added files to our installation.  Admin panel -> Settings shows v.1.7.3

@[deleted] - you need to upload the content of the upload folder (not the the entire download zip file)

if i am understanding your response correctly, extracting the zipfile effectively did that, though.  it basically provided the upload folder, which we did not have before.

alright, think i got it.  i basically just created another docroot for 1.8.1.2 and placed the files from the upload directory in the zip directly under that, rename ost-sampleconfig.php to ost-config.php, update the db info and go from there.  this was super confusing.

No! Unzip the download locally and then upload the content of the upload folder, not the upload folder itself.

@[deleted],So are you all set then?  Should I close this thread as resolved?

a month later

hi, yes. go ahead and close this as resolved. thanks!

Closing thread and marking as resolved.  Please feel free to start a new thread if you have another question.

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