Hi,I am using the osticket 1.8, I want to set the SLA plan according a custom form. Is it possible using the interface?Thanks and regardsAnd sorry about the english I am from Brazil.

Currently in Admin panel -> Manage -> Ticket filters.You can choose any field that you have added to the built in Ticket Details form.

Thanks...But I created a Custom form.... Is it works anyway ?Thanks and regardsI really appreciate your help ..

Because I just have Issue SumaryIssue detailsPriority For build my ticket filter

They have to be added to the built in Ticket Details form to be selectable at this time.

Would it be possible in the future to select costum flieds from the user details?

its my understanding that is the plan.

5 days later

Thanks I checked that this is avaliable in the new version of osticket.Thanks a lot

Write a Reply...