Hello! Also, you can change manually the order of tabs.In version 1.9.6LINE 449 SAYS:
if($thisstaff->canPostReply()) { ?> <li><a id="note_tab" href="#note"><?php echo __('Post Internal Note');?></a></li> <?php if($thisstaff->canTransferTickets()) { ?> <li><a id="reply_tab" href="#reply"><?php echo __('Post Reply');?></a></li>
MUST SAY: if($thisstaff->canTransferTickets()) { ?> <li><a id="reply_tab" href="#reply"><?php echo __('Post Reply');?></a></li> <?php if($thisstaff->canPostReply()) { ?> <li><a id="note_tab" href="#note"><?php echo __('Post Internal Note');?></a></li>So, in my case, at least, it send internal notes without having to grab the mouse.Hope it helps :-\