Are you able to explain why I shouldn't have both POP/IMAP Polling and Poll on auto cron checked. I don't think I fully understood that form the information I got on the wiki. Also, I see where to change email settings at Admin panel -> Emails, and I put in the email address I want the tickets sent to in the "Default System Email" field. Where my question comes in is where in OSticket I put in the credentials for that email. I am assuming that the system will be unable to access that email address (take incoming mail and turning it into tickets) without being provided a email and password. Please let me know if I am understanding this process correctly. Please also describe the difference in functionality between the "Default System Email", "Default Alert Email" and the "Admin's Email Address". Thanks for all your help.