Hey guys im new to osTicket.  Loving the staff and admin areas as well as the client side. My question, I just set up my a test dummy account.  Everything seems to work fine except when the test dummy tries to reply to the osticket email.  The reply never seems to make it back into osticket.  When I add a reply as admin in osticket the test dummy receives it just fine.  I'm looking through your forums to see if I can find the answer, just thought I would start here too.osTicket Versionv1.8.1.2Server SoftwareApachePHP Version5.4.27MySQL Version5.5.37

In addition, I noticed when I post a reply from within osticket as admin it sends the test dummy the same email twice, approx 5 minutes apart from each other.

I spoke with my host and we ran email tests.  Nothing is wrong with the server and error logs can be found at http://helpdesk.yoursocialmediamentor.net/error_log

BTW, Did you ever setup cron?Did you solve both problems, and if so what was your solution?

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