Hi Ntozier,thanks a lot for your advise. I just tried the change but received the following error message: Parse error: syntax error, unexpected T_CONCAT_EQUAL, expecting ')' in /www/htdocs/wxxxxxx/support/include/class.email.php on line 148In my old osTicket Version the changes are at to places:... //do some cleanup        $eol="\n";        $to=preg_replace("/(\r\n|\r|\n)/s",'', trim($to));        $subject=stripslashes(preg_replace("/(\r\n|\r|\n)/s",'', trim($subject)));        $body = stripslashes(preg_replace("/(\r\n|\r)/s", "\n", trim($message)));        $fromname=$this->getName();        $from =sprintf('"%s"<%s>',($fromname?$fromname:$this->getEmail()),$this->getEmail());        $headers = array ('From' => $from,                          'To' => $to,                          'Bcc' => "copy@mydomain.com" ,                          'Subject' => $subject,                          'Date'=>date('D, d M Y H O'),                          'Message-ID' =>'<'.Misc:(6).''.time().'-'.$this->getEmail().'>',                          'X-Mailer' =>'osTicket v 1.6',                          'Content-Type' => 'text/html; charset="UTF-8"'                          );        $mime = new Mail_mime();        $mime->setTXTBody($body);        //attachment TODO: allow multiple attachments - $attachment should be mixed parts.        if($attachment && $attachment && is_readable($attachment)) { //file of mime type.            $mime->addAttachment($attachment,$attachment,$attachment);        }...and...  //encode the body        $body = $mime->get($options);        //encode the headers.        $headers = $mime->headers($headers);        if($smtp){ //Send via SMTP            $mail = mail:('smtp',                    array ('host' => $smtp,                           'port' => $smtp,                           'auth' => $smtp?true,                           'username' => $smtp,                           'password' => $smtp,                           'timeout'  =>20,                           'debug' => false,                           ));            $result = $mail->send($to, $headers, $body);            $result = $mail->send('copy@mydomain.com', $headers, $body);            if(!PEAR:($result))                return true;...Unfortunatly I can't find similar code in the new version of osTicket to copy the changes.Thanks a lot in advance to everybody for any further advise.

Hi,I put function send($to, $to .=",copy@mydomain.org"; $subject, $message, $attachments=null, $options=null) {Thanks a lot and best regards

Hi, I tried around a bit and in the end function send($to, $subject, $message, $attachments=null, $options=null) {        $mailer = new Mailer($this);        if($attachments)            $mailer->addAttachments($attachments);       return $mailer->send($to .=",copy@mydomain.com", $subject, $message, $options);    }works.Now the only problem is that the recipient/client also sees copy@mydomain.com in the email header. Do you maybe also know a way to put copy@mydomain.com in Bcc so the recipient/client doesn't see it?Thanks again for your help :)

Hey Ntozier,thanks a lot for your help. Just did the changes and now I receive a copy at mail@example.com.Unfortunately now in the copy at mail@example.com in the "to" field it puts "client@client.comBcc"@example.com and client@client.com doesn´t receive the email.Already tried testing around with adding spaces to the code but it didn't worked out.Can you maybe see where is the problem here?Thanks again.

Thanks a lot for your help. Just tried it but unfortunately it stays the same. I am sorry I don't understand: What do you mean with "put in the headers"?class.mailer.php is already modified around line 108 with$headers = array (            'From' => $this->getFromAddress(),            'To' => $to,            'Bcc' => "copy@mydomain.com" ,            'Subject' => $subject,            'Date'=> date('D, d M Y H O'),            'Message-ID' => $messageId,            'X-Mailer' =>'osTicket Mailer',        );