Hi, I'm new to osTicket, the following issue arises when attempting to install osTicket-v1.8.1.2 on my website.Uploaded the 'upload' folder to the site and renamed to 'support'.Opened browser url: http://mysite.com/support/setup/install.phpI get different issues depending on which php version the 'support' folder is running:php5.4 the browser shows the: "Forbidden" Error (the .htaccess file has AddHandler application/x-httpd-php54 .php54 .php) even though the .htaccess file only contains the one php version line and the url is ending in install.php.php 5.3 the browser shows a completely blank page (the .htaccess file has AddHandler application/x-httpd-php53 .php53 .php) and no error_log entries.lastly I tried php 5.2 the browser also shows a blank page (the .htacces file has AddHandler application/x-httpd-php5  .php5 .php)and no error_log entries.Installation worked on my local machine running xampp (php 5.4) on windows 7 pro and the various screens seemed to work OK.I made the following patch changes 'by hand' but it made no difference: https://github.com/osTicket/osTicket-1.8/commit/75c686ea928b3e06553df4cb9ea6e5331a79bcf0At some point I saw this error: Parse error: syntax error, unexpected T_STATIC in /hsphere/local/home/aurat14/osticket.aurahosting.eu/include/class.plugin.php on line 110. Not sure but I think that happened before updating to code contained in the patch mentioned above. Not too sure about that though.The osTicket has great features and I would like to get it working ... any help would be warmly appreciated!Jack. 

osTicket requires PHP 5.3+ for version v1.8+.  Some people have reported some issues with PHP 5.4.x.You should turn on error displaying and see if you are getting any errors and report them here in this thread.http://www.tmib.net/osticket-18x-frequently-asked-questions-faq#3

Thanks for replying ntozier.I did setup for php 5.3 but still got the 'blank' setup page.Contacting my web provider I just received their reply: they successfully installed osTicket v1.8.2 using Softaculous from the control panel.Perhaps this suggestion may help others should they encounter the same issue.My original post should have contained this info:Operating system     linuxApache version     2.2.26PHP version     5.2.17 <=== this is my server default but i can set to php 5.3 at a folder levelMySQL version     5.0.96Thanks to all members of this forum.

My installation of v1.8.2 is now fully functional, including the email pipe.I want to pass on info that may be useful to others.Because my server defaults to php5.2 a) I had to enable php5.3 in the osTicket installation root folder and b) the hashbang in the email pipe script pipe.php had to include php5.3, otherwise it defaults to php5.2.Here is the pipe.php change...from: #!/usr/bin/php -qto: #!/opt/php53/bin/php -qWithout changing the hashbang I was getting the following error:Parse error: syntax error, unexpected T_STATIC in

/hsphere/local/home/aurat14/osticket.aurahosting.eu/include/class.plugin.php

on line 110

Glad that you got things worked out. I'm marking this thread as resolved and closing it.  Please start a new thread if you have another question/comment/etc.

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