I am currently using IMAP for incoming mail and PHP mail function for outgoing mail. I would like to switch outgoing mail to SMTP using authentication (using a 3rd party server).Here's my issue: the support address is what is needed for checking IMAP to receive messages. To send messages, the SMTP server requires a different username (not the support email address). Is there a way in osTicket to enter the support email address/password for incoming email (IMAP) but a different username/password for outgoing email (SMTP)?

I do not believe that there is a way to user a different account like that in the ui at this time.  You would have to alter the source.  Well unless you can setup checking on one address and use a seperate from email address for the system (and configure that for SMTP)

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