I am changing the Priority options to On Hold options such as 'Awaiting Engineer', 'Parts Required' etc.
Unfortunately I have to go to Edit a ticket each time and it adding something in the Internal Note box is required.
How do I change it so I am not required to enter something in the box?
Also is it a big job to be able to change the option when just viewing the ticket, not having to go to edit that details of it?
It's been a while since I looked at this but I think that you want to edit/include/class.ticket.phpThere should be a function in there called "update"and the internal note (probably called "note") is listed as required there.Change the 1 to a 0.Alternatively you can edit the /include/staff/ticket-edit.inc.php and either change the textarea to hold a default value. (I trust you know a little about HTML?) set the $info variable to something.
Of the two I would recommend the 2nd. A single line before the variable gets displayed on line 147 like:
<?php $info = "note"; ?>
should do the trick...
Hi ntozier,
I went with the first option and that's achieved the desired result so thatnk you.
Just in time for hometime :)
Glad that it worked out for you. As a reminder when/if you upgrade you will have to re-perform the change.I am going to close this thread, but please feel free to post again if you have another question/comment/etc.
