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Which setting can let client receive reply message?i use v1.8.1,thanks.
[resolved] Which setting can let client receive reply message?
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There isn't one. Emailed responses get added as internal notes. Responses in the web ui default to replying to the customer.
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can you tell me where can setting web ui default to replying to the customer?thanks.
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Admin panel -> Settings -> Autoresponder
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here is just four option:Am i right?still don't see the setting web ui default to replying to the customerNew TicketNew Ticket by staffNew MessageOverlimit noticeall setting is enable.
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If its enabled and you have have php mail setup, or SMTP then your good.http://osticket.com/wiki/Email_Settings
6 days later
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How to fix those problem?thanks
Warning: imap_open(): Couldn't open stream {mail.dietsweightlosssite.com/pop3/novalidate-cert}INBOX in /home5/dietswei/public_html/iamrockylin/iamrockylinblog/support2/include/class.mailfetch.php on line 142
Invalid login. Check POP settings 
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Use the correct settings for your mail server?I highly doubt that your using the right port on your pop/imap settings. Port 26 is encrypted SMTP. POP is usually 110.
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thanks for your help,it's working.
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Very welcome. :) I'm going to close this thread since you are resolved. Please feel free to start a new thread if you have another question/comment/etc. HAve a great day!