Hi,My system sends an alert to the Admin and department manager when creating a new ticket, however the client doesn't receive one.So farOn AutorespnderNew Ticket:Enable Disable   New Ticket by staff:Enable DisableNew Message:Enable DisableOverlimit notice:Enable Disable   I have enable Email poolingEmail Polling: Enable POP/IMAP polling       Poll on auto-cronI believe my SMTP settings are fine as I can send emails to any domains (hotmail, mydomain, etc)I have been trying for a while but I have no other solution to try.I looked at these threads with no luck,  I want the client to receive and auto email saying your ticket is under process.Thanks. http://www.osticket.com/forum/discussion/comment/80206/#Comment_80206http://www.forum.osticket.com/d/discussion//new-ticket-email-not-sent-to-client

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Thanks for the reply, the following is the info I have though I'm not receiving any errors. When I var_dump $recipients inside mail.php the client email is not present. Therefore I'm assuming it's not even attempting to send a notification/alert to the client. Which is what I would like to doosTicket Version: v1.8.1Server Software: Microsoft-IIS/7.5PHP Version: 5.3.24MySQL Version: 5.6.15All my PHP extensions are enabled including imap, gdilb, xml, json, etcI use an SMTP with no Authentication. I can send outgoing emails to any domain from this email (tested via OSticket)Please let me know if you need anything else. Thanks

I believe that 1.8.1 had a bug which prevented the new ticket alerts from being sent properly.  You should upgrade to 1.8.1.2 which fixed the bug.

Thanks for the help, I just made a fresh installation of 1.8.2 and it works perfectly.Cheers

You installed 1.8.2?  You do realize that its in DPR (Developer Preview Release) aka alpha status right now right?  You might want to use 1.8.1.2 instead.

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