Upgraded to V1.8.1.2.My understanding this was working prior to the upgrade, but now when a user sends an email (uses email piping) to the support email, no New Ticket User Auto response is received by the user. The ticket is received ok. Other emails to the user are ok, for example when a reply is sent to the user they are received ok. The problem only exists if the ticket is initiated by email, as when a new ticket is initiated by the web,  a New Ticket User Auto response is received by the user ok, therefore supporting that all the appropriate autoresponse settings are ok. The only difference I can see between the email initiated new tickets and the web new ticket is that the web new ticket requires the user to specify a help.Any suggestions would be most appreciated please as it has me baffled!

Are you sure about the version your running?  I only ask because this was a reported issue in 1.8.1 and 1.8.1.1 but it's my understanding that it was fixed in version 1.8.1.2.

Here's a copy of my latest version off the admin panel: "System Settings and Preferences - osTicket (v1.8.1.2)"Re previous versions such as v1.1.8.1, I always do test email tickets with each version change. I must admit I don't have proof if I checked for the new ticket user autoresponse and may have overlooked it since the email ticket was received and a reply sent & received ok... so it could have in fact been a problem then??

6 months later

Hi, I am facing same issue after I upgraded to new version v1.9.3. Please advice how to solve this problem. when user send email to email id which is used to ticketing system, ticketing system not sends auto responded. 

@[deleted] it's obviously not the same problem since you are not running the same version as this thread is about. Please start your own thread instead of hijacking someone else's.  Also please read and follow the posting guidelines in this thread: Please read before requesting assistance.  Thank you.

@[deleted] - Do you by any chance use a distribution list for your support email?

Peter this thread is about v1.8.1.2.

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