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Hi,I'm currently using the following setup:osTicket Version - v1.8.1.1PHP version - 5.3.27I have setup email piping on my server so all emails to support@example.com return a ticket to both the staff member in charge and customer.I would like to know how exactly I can respond to the tickets via my email client, which is Apple Mail and it add my response to the ticket system. At present all my companies responses are via email so when we close the tickets it doesn't show and of the reply threads.Please also bare in mind that I have no experience setting up such system nor can i write any type of programming language. My company is a small startup and as such I am trying to do everything in house by myself.I would appreciate any help on this.Many thanks.