Hello All..  Hoping someone can shed some light on this issue.  I have successfully uploaded 1.8.1.1 into an install directory, chmod'ed ost-config.php and ran the install script by going to http://domain.com/osticket.  I get the setup wizard and am able to enter in all of the information, but I keep getting the error:We have a problem - another installation with same table prefix exists!I have verified that before running the installer, the MySQL database was completely empty, and immediately after I get this error, I check the SQL DB again and it is populated with records that have the correct prefix of OST_ so at some point during the install, the install script seems to be checking the prefix structure of the database AFTER it creates the tables and then errors out.  I have removed everything and started over, and have started with multiple fresh copies of the database.Any thoughts?   Thanks!

1.8.1.2 was just released, please try that with a blank database.

14 days later

I have exactly the same problem with 1.8.1.2 release.  Start with clean database, after I filled therequested data on installer page, click continue button, I got same error "We have a problem - another installation with same table prefix exists!"but it created tables in the database. For a test, I gave a different prefix and click continue button againgot the same error and another set of tables with new prefix are created.I am using Mysql 5.0.95 and php-5.3.28.Any suggestions?  Thanks.

Could anyone submit the list of tables in the database after the error appears?

The tables created while error appears are: ost_api_key               ost_attachment            ost_canned_response       ost_config                ost_department            ost_draft                 ost_email                 ost_email_template        ost_email_template_group  ost_faq                   ost_faq_category          ost_faq_topic             ost_file                  ost_file_chunk            ost_filter                ost_filter_rule           ost_form                  ost_form_entry            ost_form_entry_values     ost_form_field            ost_group_dept_access     ost_groups                ost_help_topic            ost_list                  ost_list_items            ost_page                  ost_plugin                ost_session               ost_sla                   ost_staff                 ost_syslog                ost_team                  ost_team_member           ost_ticket                ost_ticket_attachment     ost_ticket_collaborator   ost_ticket_email_info     ost_ticket_event          ost_ticket_lock           ost_ticket_priority       ost_ticket_thread         ost_timezone              ost_user                  ost_user_email  Thanks.

2 years later

1. This thread is from April 2014.  Killing zombie thread with a head shot.2.  If you are having an issue please start your own thread.3. Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.Version of osTicket?Use a different prefix?Use a different database?

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