Does osTicket support opening a new ticket when the call comes in. how can i integrate osticket with sip phone please if any one have any idea ...

This is outside the scope of osTicket support, and you would need to contact your phone vendor or manufacturer of the phones.  If your phones/system can call a url you could utilize the API to generate a ticket.

Thanks for your response, I have voip system (asterisk) and i want to open new ticket when a call comes in how can i do that, is it possible? how can i utilize the api to generate a ticket ? sorry iam new on osticket but i find it very flexible :)

That would be more of a question for Asterisk.http://www.asterisk.org/search/google/run%20script%20on%20incoming%20call?query=run%20script%20on%20incoming%20call&cx=000646719971617706768%3Ae8ekz6gqgzm&cof=FORID%3A11&sitesearch=You would author a open-ticket.php using the sample, and have Asterisk run it.  You would of course have to customize the script for your custom fields (if any), and your installations URL and API key.  If you need a sample of how to handle the php script PM me your email address and I will send one to you.

    6 years later

    ntozier hi interested on this. Can you send me a sample too? Thanks

      This thread is 6 years old. Please do not be a necromancer.

      Like I told the original poster you would want to ask Asterisk.
      http://www.asterisk.org/search/google/run%20script%20on%20incoming%20call?query=run%20script%20on%20incoming%20call&cx=000646719971617706768%3Ae8ekz6gqgzm&cof=FORID%3A11&sitesearch=

      You would author a open-ticket.php using the sample, and have Asterisk run it. You would of course have to customize the script for your custom fields (if any), and your installations URL and API key. If you need a sample of how to handle the php script PM me your email address and I will send one to you.

      The docs and sample is located at:
      https://docs.osticket.com/en/latest/Developer%20Documentation/API%20Docs.html

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