Hi Guys,again another question by me Since we didn't use osTicket since the beginning of our company (how the hell was that possible anyway) we often get emails from previous customer to our own "private" company email addresses. The purpose from this emails should be for internal usage only from now on, so we want to communicate with our customers only from osTicket since a couple of weeks. I've told my colleagues to forward the email to osTicket, so that a new ticket gets created.But here comes the tricky part:Somehow it's not possible to change the ticket owner.blank(@tractive.com is my company email, from which i've forwarded the customer request)Let's say the user John Die exists, I assume that there should be a drop down list or something else. But nothing happens.For now there's only the workaround to create a new ticket and close this one, but if the user already exists the problem reoccurs.So therefore i can only create new tickets for user that don't exist in the system.Maybe you can help me out.best regards,Andi

Have you tried searching for the email address?

I cannot replicate the behavior that you have reported. This works fine for me across multiples installations. Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.Please also consult your PHP error log and web server error log and post anything that you think might be pertinent to the problem that you are experiencing.

a year later

Got the same problem here.User exists, but when i trie to search nothing happens.Server InformationosTicket Version v1.9.5 (ecb4f89)Web Server Software nginx/1.4.6MySQL Version 5.0.67PHP Version 5.5.9-1ubuntu4.4PHP Extensionsgdlib Used for image manipulation and PDF printingimap Used for email fetchingxml XML APIxml-dom Used for HTML email processingjson Improves performance creating and processing JSONmbstring Highly recommended for non western european language contentphar Highly recommended for plugins and language packsfileinfo Used to detect file types for uploadsPHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not workingdate.timezone UTCPHP Error log entries or displayed errors: noneMail Sending: phpMailMail Fetching/Receiving: IMAPStaff side of the UIAny help?kind regards,Viepie

Beside the error of changing the owner, following a simple suggestion to deal with the emails that will be send directly to your email account and not to osTicket:Just grant access to the ticket inbox and add then that shared inbox for you and your team members, so when you then receive a mail, just move the mail to the shared ticket inbox and the ticket will automatically be created under the name and email address of the original sender ;)Since we deal often with that issue, that's our way to get around this.

This is what I get when open my developer console in my browser and start typing in the textfield to seach a user:GET http://www.xxxxxxx.com/support/scp/ajax.php/users?q=j400 (Bad Request)tickets.php?id=77 kind regardsViePie

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