Log in and go to Admin panel -> Manage -> Plugins.Click Add New PluginClick the Install button to the left of "LDAP Authentication and Lookup".Click on LDAP Authentication and Look up.Fill out the settings in a manner that reflects your AD server. Here's how I comfigured mine.Default domain: is your FQDN for your domain. In my configuration its corp.SHORTDOMAINNAME.local.DNS Servers: your dns server. I use the IP Address for ours.LDAP Servers: I put two entries in here, but you really only need one. I personally entered the ip address of my AD server, and the FQDN of my AD server. (The FQDN of your AD server should be SERVERNAME.corp.SHORTDOMAINNAME.local.Use TLS: I did not check this. You may have to depending on what version of AD your running.Connection InformationSearch User: a username that has look up rights in AD. I had to user SHORTDOMAINNAME\username here to get it to bind right.Password: the accounts password.Search Base: I don't think that this is neessary, but I was playing with it a little. Currently I have this set to:OU=All_Users,DC=corp,DC=SHORTDOMAINNAME,DC=localLDAP Schema: Microsoft Active DirectoryClick Save Changes.Up top in the menu bar click Plugins.Tick the check box to the left of "LDAP Authentication and Lookup" and then click the Enable button.To answer your questions directly:Q: Does someone have an example of how they configured this plugin for AD and what they had installed on their Windows 2008 server?A: I've provided as much as I can as to how I configured it. What we have installed on our Windows 2008 server though doesn't seem like its particularly important however.Q: if it isn't needed, why the error?A: The search user account is only needed for the lookup portion of the plugin. Authentication should work with out it.Q: Anyway, I don't see any type-ahead or lookup
happening when I create a new ticket and I *thought* I had this working
in the old 1.6 installation I used to have (but I didn't upgrade it, I
started from scratch).A: There was no LDAP plugin for 1.6. Plugins were just introduced in version 1.8.1. There was a mod on the forum that you might have used, but it was written by a community member and not the osTicket devs.Q: Are there any simple step by step instructions to
configure this plugin or at least a screen shot of a typical
installation you can share? A: No, but I have just replied with some generic instructions that might get you going. Unfortunately there are a lot of ways that your AD could be configured, and your organizational units can vary from everyone else's.
