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Is there a way to notify/copy the dept when tickets are closed? The user receives the alert, but staff does not. osTicket v1.8.0.2
Notify Staff on Ticket Close
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Well the ticket would be marked closed and not show up in the open (or my tickets) queue. But I get the feeling that your asking that an email be sent to the department when a ticket assigned to that department is closed. The answer to that is not currently through the ui. Although I'm not real sure why you would actually want to. :)
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Management wants to see the staff response on close. Yes, we're looking to notify the user as well as copy staff by email on ticket close.
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The easy way would be for management to log into the ticketing system, click on closed tickets and scan each one in one central location (and not X emails). You could also contact the folks over at Customization Services at http://osticket.com/customization
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Typical operational environments require a level of automation that does not require managers etc to have to scan through closed tickets. Is customisation the only way to achieve this?
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Andrewl: So let me get this right... you think that it makes more sense to require managers to scan through hundreds of emails to find a reply instead of going to the source (the ticketing system)? That really does not make any sense to me.Yes customization is the only way to achieve what krtech asked about.