Error when attempting to connect to Exchange Online SMTP server

danborgir

Hi guys,Only just started using OsTicket and I like the look of it. I am currently attempting to configure email sending through the admin panel.My SMTP settings are as follows:server: smtp.office365.comport: 25 / 587(TLS)Authentication is not required as the IP address I am using is whitelisted with Exchange online. When trying to connect (either with or without authentication I receive this error:Failed to connect to smtp.office365.com I have verified I can connect to the SMTP server and send mail from my server in a Python script no problems. Which leads me to believe the issue is with either osticket or my PHP setup.Please can anybody advise?Thanks

ntozier

You have not given us enough information to actually assist you. Please

help us to help you by reading and following the posting guidelines in

this thread: Please read before requesting assistance.Have you configured SMTP in your php.ini?What is this set to?Admin panel -> Settings -> Emails -> Default Outgoing EmailWhat are the settings you are using in: Admin panel -> Emails -> your emails. (more speifically the SMTP Settings section)Exchange... have you setup a receive connector? I'm not sure where it is in the version your using but it used to be: Exchange Management Console -> Server Configuration -> Hub Transport -> Receive Connectors.Lastly, this site has a pretty simple sript that I some times use to test SMTP. Maybe it can help you work our whats going wrong.http://www.rackspace.com/knowledge_center/article/how-do-i-test-php-smtp-functionality

danborgir

OK I fixed the problem by updating the STMP configuration settings in php.ini.Thanks!

ntozier

Very welcome. :) Glad that you got that all sorted. I'm going to close this thread, but please feel free to post again should you have another question.