Is there a way to push someone to a certain topic by way of URL. For example http://myssupport.com/open.php?topicid=1

The above url would automatically select the topic with ID# 1 and not allow the user to change it. I want to provide a URL to users who will only be entering one single type of support request that way they will always be forced to use the custom fields layout for the topic. For example they couldnt choose to use my "General" topic and get around the custom fields I have set.

Is this the place to request such features?? Who ultimately decides if the feature is worth implementing?

Generally feature requests and bugs should be reported on github.https://github.com/osTicket/osTicket-1.8/issues?labels=enhancement&page=1&state=openAlternatively you can request feature at: Suggestions and Feedback: Help us improve osTicket. Feature requests for v1.8.x. I would recommend github however.Whether or not a feature gets implemented is up to the devs.

5 months later

include/client/open.inc.phpAdd this lines$form = null;if (!$info)    $info = $cfg->getDefaultTopicId();if(isset($_REQUEST)){    $info=$_REQUEST;    }.......URL?tid=15

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