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Thank you very much rowlandan25 for your helps
Time Spent Mod
5 days later
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Could time be a text box also, rather than a drop down in the HH format?
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@[deleted] Anything is possible! I will work on adding that in.
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@[deleted] Cheers bud, I do a bit of PHP on the side so if there's anything I can help with give me a shout
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I would also prefer a text box rather than a drop down.Could you also make it so we could enter "1" for one hour or "0.5" for 1/2 an hour, etc etc? I suppose this could also be options in the drop down listI am really looking forward to this mod and appreciate all the work (i would never be able to do this....)
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Hello all ,If somebody interrested , I've modify the last version to add the timespent field. ( 1.8.1.2)And it works in declarative mod, like the 1.7 version.It's on my production server , fully functionnal.I take inspiration from this thread to modify my own files.http://www.openscriptsolution.com/ticket-system/osticket/how-to-implement-simple-time-spent-by-staff-on-ticket-in-osticket-1-6-st/I'll come back soon with the modified files. and the process to modify your own files.See you soonSpartacus059
8 days later
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Sounds like we're getting close to some mod testing... fingers crossed.
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I am really looking forward to this.
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Definitely interested in this as well!
a month later
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Hey Guys, I started working on it and I just want to make sure I am on the right track before I get to the PHP coding. I attached a picture of what I have for the ticket view. The details show every user that has submitted time/mileage (whether it was requested, approved or denied - and I plan to add permissions so that admins can choose who sees what category), and the totals show, well the totals. Below that a simple form to request to add time/mileage. Anything else you would want to see on the ticket-view itself? I am also working on a reports page to get more details (such as individual entries). AndyDefinitely interested in this MOD, went your think is going available.
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Im excited for this update...let me know if you need someone to test...
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I am really excited for this update.. I will also be interested in testing.
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Dear All,this is my modification to have timespent in osticket 1.8.1.2. follow all the steps and it will work for you like for me: ready !!!!!Go !!!
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OSTicket Version v1.9-rcI implemented your mods with the following results:- When entering data into the timespend field on the ticket, the value does not seem to be saved to the database. When I open another ticket, then go back to the ticket where time was entered, there is no record of the time spend on the ticket.- You will notice from the screenshots, that the summary of tickets is also not functioning correctly now.Modified files:tickets.phpticket-view.inc.phptickets.inc.phpclass.ticket.phpI am in no way a PHP expert, so im hoping you can help.
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> spartacus059
> Dear All,this is my modification to have timespent in osticket 1.8.1.2. follow all the steps and it will work for you like for me: ready !!!!!Go !!!@[deleted]059... am i missing something? - i can't find any files or instructions for your mods! ... nevermind - i obviously had to wait for registered account to be approved or something, as now the text file image actually links to .txt, not just a thumbnail!cheers.
5 days later
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Hello all , If somebody interrested , I've modify the last version to add the timespent field. ( 1.8.1.2) And it works in declarative mod, like the 1.7 version. It's on my production server , fully functionnal. I take inspiration from this thread to modify my own files. http://www.openscriptsolution.com/ticket-system/osticket/how-to-implement-simple-time-spent-by-staff-on-ticket-in-osticket-1-6-st/ I'll come back soon with the modified files. and the process to modify your own files. See you soon SpartacusHello all ,
If somebody interrested , I've modify the last version to add the timespent field. ( 1.8.1.2)
And it works in declarative mod, like the 1.7 version.
It's on my production server , fully functionnal.
I take inspiration from this thread to modify my own files.
http://www.openscriptsolution.com/ticket-system/osticket/how-to-implement-simple-time-spent-by-staff-on-ticket-in-osticket-1-6-st/
I'll come back soon with the modified files. and the process to modify your own files.
See you soon
Spartacus059
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OSTicket Version v1.9.0 and Version v1.8.(later released) I implemented your mods with the following results: - When entering data into the timespend field on the ticket, the value does not seem to be saved to the database. When I open another ticket, then go back to the ticket where time was entered, there is no record of the time spend on the ticket. - You will notice from the screenshots, that the summary of tickets is also not functioning correctly now. Modified files: tickets.php ticket-view.inc.php tickets.inc.php class.ticket.php
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OSTicket Version v1.9.0 and Version v1.8.(later released) I implemented your mods with the following results: - When entering data into the timespend field on the ticket, the value does not seem to be saved to the database. When I open another ticket, then go back to the ticket where time was entered, there is no record of the time spend on the ticket. - You will notice from the screenshots, that the summary of tickets is also not functioning correctly now. Modified files: tickets.php ticket-view.inc.php tickets.inc.php class.ticket.php
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Hello !This mod is working for me.As I can see , Your database field is not correctly set. time_spent is FLOAT and Setting 4,2 .Maybe its , the reason of non working.Hope this help !spartacus
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yes, this picture is incomplet, but yes need to be float and setting 4,2, but is working on 1.8 and 1.9, thank you.