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Excellent Modhow would I add total time spent to Template ticket Response/Reply?
Time Spent Mod
16 days later
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can anyone edit the mod to make it work with 1.9.2 ?i can't download file of johanbroersma that said it work on 1.9.2
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I am actually running 1.9.1 at the moment. Have not tested on 1.9.2
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We're in a 1.8 section but since the topic has been raised, I've got it working on 1.9.2 on this thread
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http://forum.osticket.com/d/discussion//time-spent-manual-mod#latest
a month later
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Here's a bit different approach for those who want. Instead of Table Alterations I created a new table and linked. I have Total Time Spent on each ticket at top / each reply/internal note that has a time entry attached it will show how much on each entry response. As well as time entry's you can specify what type of time was done, ie: travel, programming, etc. I needed to hurry up and get this going but I will advance it more as I go and if people have suggestions / additions I am more than happy to apply (if they feasible).Attached is the ZIP of the Files, DB Alteration, and README. Let me know if any issues.
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cgregory,Any way to have a report show the details of the ticket and the time each technician spent on the account? Very interested in this...
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If I understand right it already has what your asking. In the first screen shot at the bottom it shows the 15 minutes for programming, sorry I should have done multiple entry's to show it in action. For every entry it will show the time that tech entered for that entry. The top is the only location where it will show total time (tally of all time entry's).
Is this what your asking?
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cregory,That would work - but just like you said with the total time. If one person worked on a ticket then you should show total time. But if you had mutiple people working on the ticket you could have somethink like:Total Time: 2 hrsJohn: 1.5 hrsZach: .5 hrs
4 months later
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It would also be nice to see the total time on the ticket.php screen
a month later
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Hi I'm very interested for this mod. Is there anyone that can post a full osticket 1.9.5.1 archive already timespent-modded?Pleeeeease
2 months later
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all these above is manual time entryanyone help me with automatic time calculation using ticket created time.
2 months later
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Hi Guys.The alterations sugested work perfectly in the last version of OS Ticket.I would like to thank you guys for that, because it as been a big help.If the sugestions in the code made, are introduced with caution, reading the code, and not just copy\paste, it works perfectly.However i have a question.Is it possibly for the simple user to see the time spent of is tickets, our its only possible for the agent to see?
2 months later
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Does this mod work with 1.9.8 ?
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You mean this?https://github.com/osTicket/osTicket-1.8/pull/1419
a year later
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Hello not worked 1.9.14 , please helpNew ticket page not worked
a month later
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Hello,This mod work with the osTicket 1.10 RC3 ?Gaëtan
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This works in 1.10 https://github.com/osTicket/osTicket/pull/3231
9 months later
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If I would like to put that information on a csv file how do i put that on it?
4 months later
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We got the mod installed and it's working well, with one exception.Once in a while, the clock starts to run away, logging more than one minute, per minute.Any idea what would throw off the clock's resolution like that?