I Love OsTicket but i have some idea...

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1 |Close user responses|

In osTicket lacks the ability to close a ticket and block user responses.

Use will have to open a new ticket

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2 |Bug When User is Banned|

When an e-mail is banned and the ban of these tickets is ignored and continues to update a ticket to receive responses by the user. The only way is to go and delete all the tickets but it's absurd.

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3 |Security Captcha for Login|

I think the administrator should be able to choose to enter a Captcha even log into the staff to prevent attacks.

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4 |Update Notice|

You should see a message in the panel that informs a new whisker version

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5 |Increase attachments|

When the user enters an attachment should open a new line to add more attachments

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6 |Customize or add ticket states|

It would be nice to be able to add or customize ticket states beyond the normal standard open and closed.

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7 |Knowledge base not only for operator| Alredy requested on this forum

It would be useful to be able to enter default answers already in a separate area with ready answers for operators who respond to the tickets, so that when the user types the text of the ticket may have come out of the previously defined solutions.

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By the way, when we see a new version?

Thank you for listening.