I don't see anyway in the latest OSTicket to assign a manager to a department. I might by overlooking that option. Can any one help me how to set that, please?

Go to: Admin panel -> Staff -> Department -> click on department you want to set the manager for.  Locate the manager drop down and select the staff you want to be the manager for that department.

I don't see that option in 1.8 installation. In 1.7 it is there under SLA field but in 1.8 there is no manager drop down.

Not sure what to tell you since I got that by looking at my 1.8.0.1 installation and writing it down.  I'm sitting here looking at the screen and both of my installations as well as my supportsystem.com account and they all have that option.  Is the type of your department public or internal? Try changing it to "Public" if its private.

Right on! ntozier...My department was set to Private that's why it wasn't showing the Manager drop down. But I wonder why the behavior is set this way for internal departments. Any clues?P.S. I also noticed that if you can't change the dept from Public to Private once it's setup. Looks like a bug. I will test it again and report on github if confirmed.

Yeah I noticed that... sounds like we just found a bug to me. :)

I've reported the department manager setting issue on github. It can be viewed at:https://github.com/osTicket/osTicket-1.8/issues/406

So a little more on this.  While playing I've noted that if you edit a staff account to have their primary department be the one you want to edit, the managers drop down appears when you go back into the Department edit screen.  I found it interesting and thought that I should let you know.I also noticed that you (or someone) reported that they cannot make departments private <-> public.  I don't have a problem with that on 1.8.0.1.

15 days later
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