Hi,I have update my osTicket to 1.8 and unfortunately the option that gives the user to override the ticket priority when they create a ticket is disappeared and i really need that option.is there anyway to turn this option back on?

To grant the ability for users to select the priority of their ticket you would:Admin panel -> Manage -> FormsClick on "Ticket Details"Locate the "Priority" entry, uncheck Internal.Click "Save Changes"However you could also setup ticket filters, or change the priority based on the tickets help topic.  I personally find that my users select priorities that are much higher then they should be, but your users are yours and you know them way better than I do. :)

Found it Problem SolvedThank you ntozier for your reply 

Very welcome.  :)  I'm going to close this thread, but feel free to post again if you encounter any additional issues.

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