• Features Request
  • Set a global configuration option to "show" or "not show" the ticket number in ticket confirmation

I have read the forums and understand the logic of removing the ticket number from the ticket creation confirmation window.  i.e.  "Ticket #XXXXXX has been created".  I have several use cases where it would be beneficial for this to be visible.It would be nice to permit the system administrators to enable or disable displaying the ticket number.

8 days later

Just edit open.php Look for the line belowarray_fill(0, 3, 'XXXXXX'),And replace with array_fill(0, 3, $ticket->getExtID()),

While that solution will work, for security reasons we do not generally recommend doing so.Ticket numbers are essentially a password in osTicket until such time the First Class Users are implemented.note: if you have or use some other form of authentication or your installation is private this is not as big of a concern.

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