fetching emails

peterpan121

Hi,when replying to a ticket via email it takes a very long time for it to appear in open tickets. Is there some place i can go to change mail fetching time.POP/IMAP polling is turned on as is Poll on auto-cronThanks in advanceV1.8.0.1Mail Sending: phpMail functionsMail Fetching/Receiving: POP PHP 5.4

peterpan121

Any ideas ??

ntozier

Have you setup cron?see wiki POP3/IMAP Settings, specifically the section entitled: recurring tasks scheduler (cron job)

peterpan121

Hi, i am trying. My host is 1&1, they F&Qs say you can set up cron jobs via SSH. Im not to sure how to use it so im following there instructions. Do i need to be using the rcron.php file ?Thanks

ntozier

I would presume that you can use the cron.php. /scripts/rcron.php is for systems that do not allow you to run cron natively on the same server as your webserver.

ntozier

peterpan121 are you all set?

peterpan121

Hi ntozier, No im still stuck on this lol Ive been trying to set this up for nearly a month. Im using SSH to set the cron, i don't no where im going wrong i think its time to give up.

Annie

Try this tutorial at http://www.easycron.com/tutorials/how-to-set-up-cron-job-for-osticket , may be help you set cron job.