Multiple email recipients attached to issues?

brylie

Hi all,Does osTicket support multiple email addresses related to an issue? Other than the internal departmental feature, it might be helpful to add a CC field, or subscribe, to allow multiple people to stay up-to-date with the status of issues that affect them.How can we do this?

marcolav

Have the same question/request

Thanks for any help

agcollective

This is a strongly needed feature for us to use OS Ticket. Is there a timeline on implementing being able to include multiple users on a comment thread?

peter

The upcoming version, v1.8.1, will support a feature we're collaboration (CC). You can download the release candidate here.

agcollective

Thanks Peter. When might this feature be included in the hosted version?

peter

@[deleted] - Yes, within the week.

brylie

Great! Also, where can we donate to support the open source development process that is bringing us these important features?

ntozier

@[deleted] Please be aware that the devs (and EnhanceSoft) do not ask for donations, but they do accept them. There is currently two ways to donate. They are:You can snail mail check/cheque or money order to:

Enhancesoft, LLC

420 Desoto Street

Alexandria, Louisiana 71301

Or you can Paypal to: paypal@osticket.comI believe that they prefer the paypal method.