Hi,

I'm wondering if anyone knows if there'll ever be a custom report generator function included.  Here's what we need:

We need to track the amount of effort spent per ticket.  So, no problem there.  I can easily add a field to the core form as a number and ask the techs to ensure they fill it in before closing.

However, in order to understand time spent, I  would need to see that field in a report.  The current report produces only:

Ticket Id

Date

Subject

From

Priority

Department

Help Topic

Source

Current Status

Last Updated

Due Date

Overdue

Answered

Assigned To

Staff Assigned

Team Assigned

Thread Count

Attachment Count

It would be useful if we could select what fields we want in the report.

Thanks,

Dave